Since 1993, Jan has worked with businesses to evaluate their primary strengths and opportunities, and to guide them through the process of making critical business improvements. Jan also helps clients clarify their vision, goals and priorities, and implement effective process management. This increases client revenues and decreases their business costs, resulting in higher profits. For some clients, she also provides assessment and business improvement leadership based on the Malcolm Baldrige National Quality Award criteria.

Jan works with start-up firms and growing organizations to help them design and implement effective process management, maximizing the flexibility of their operations while minimizing costs and complexity. Jan also works with clients as a project manager, facilitator for leadership and project teams, action planning and follow-up sessions, and as an individual coach.

Jan received her MBA from the University of California, Berkeley and her BS in journalism from Iowa State University. She served five years as a national examiner for the Malcolm Baldrige National Quality Award, and was a member of site visit teams evaluating three national finalists for the prestigious award. She also served several years on the leadership team for the California quality awards and as a judge for the California Team Excellence Awards.

Prior to establishing her consulting practice, Jan worked seven years at Apple Computer evaluating, recommending and implementing improvements in key business processes in product development, manufacturing, distribution, finance and administration, and sales and marketing.

Her clients include Apple Computer, biotech and internet companies, Wells Fargo, Southwestern Bell Communications, and a variety of rapidly growing small businesses in the Bay Area. She also works with individuals as a certified coach.

Click here for more information about the Baldrige criteria: Malcolm Baldrige National Quality Award criteria.