Assessment and Prioritization Services
- Do quality problems with your company’s products and services
dominate work every day?
- Does solving each problem turn into a battle, while exposing
different priorities between divisions, departments, and members
of the team?
- Do wasted efforts and constant rework frequently make you
wish you could find a new and easier job?
If so, rapidly increasing customer complaints and high employee turnover are probably affecting your bottom line, and you’re losing great customers. Your best employees may leave soon, too.
- Are you struggling with chaos and lack of focus in your company?
- Have so many changes occurred that you need to sort things out in a significant and shared way?
Over the past fifteen years, I have worked with a number of companies who have questions about how to conduct a full company or division assessment so that priorities and actions can become clear, mutually owned, and put everyone on the same page.
The questions and concerns I’ve heard from clients interested in these services fall into five broad categories:
- What exactly are we assessing, and why? Employees sometimes fear assessment because it reveals accountability, productivity and job performance. But along the way, you discover some very good things that begin to occur in terms of improved teamwork, focus, shared goals, and working toward a common ground of any issues that need to be resolved. That big scary assessment can turn out to be a very positive turning point for everyone within the company, in many ways.
- What is the best criteria to use, and why? Often, I’m asked by companies who are seeking performance excellence to use the Malcolm Baldrige National Quality Award criteria assessment. This well-tested framework, when used in a dedicated fashion over several years, can lead to world-class results. Some companies prefer to be evaluated against other well-designed quality approaches, such as Lean Management, Lean Six Sigma, or ISO, and I can help them with those, as well.
- Will the assessment results turn my life upside down? This question may be based on fear of shifting priorities or organizational changes. Changes are likely to happen, but they will be very good ones. Doing an assessment is only worthwhile when positive changes accompany the results.
- What chance of success can we expect from the assessment? A lot of the success of the assessment depends on who is leading it, inside the company, and how committed they are to the process and results. What do they hope to improve, or make easier, as a result of doing the assessment?
- How will we fit this in our schedule? For many, time is the greatest roadblock that is standing in the way of success. There never seems to be enough of it, certainly not enough to take on a major assessment project. Or, is there? Think of the impact that a solid assessment will provide when you rediscover the time, energy and money to create the highest profitability to help your business now.
If your business suffers any of these issues, then read on…
Just think what it will be like when nothing stands in the way of your success.
- You found it easy to create a clear, compelling case for conducting a major assessment project and for people to be part of the team?
- Rather than resisting, your team fully embraced and participated in individual and team development?
- You could clearly convey how the results will be used to benefit the company, including customers, individuals, and each member of the team?
- You could readily lead and manage your team through all phases of a successful assessment experience?
- You became confident enough to handle naysayers and resistance with ease?
- You could find more time in your schedule to lead the project – no matter what challenges it presented – to rousing success?
"I never had more fun or learned more new things! We got
more done and created a valuable working system for the company within
a short time span. I’m now happy to be part of a functional, enjoyable
and supportive team – more than ever before in my entire career. The aspect
of project and people management has become the most valuable asset
of our learning process.
- Strategic planner, Insurance firm
Full Company Assessment and Prioritization of Key Issues
Much of my work has involved planning and implementation of major assessment projects. We guide teams, train them and help them through the process, by helping them interpret and understand the results. In the process, we also train employees how to do the assessment themselves in the future. Our collaborative effort turns the assessment results into tangible action plans that lead to success.
The other surprising result is a creative and surprisingly fun atmosphere.
What you create, achieve, and learn in the process is often much more than what is originally anticipated.
"You did a great job of 'knowledge transfer' to us and our
whole team is thriving! Your style is conducive to learning."
- Assistant VP, finance and administration, University
Who this service is for…
If you’ve read this far, you know this service is for you if you’re a senior manager who wants to work more effectively, for the long-term. A full-company assessment leads to greater business results, more customer satisfaction and more employee satisfaction. If you have all that, you have greater management and shareholder satisfaction, and ultimately, higher profitability, as well.
It’s not for you if…
- Your business operates with clarity, consistency and ease.
- You’re not constrained by resistance or fears when it comes to the way your company operates.
- You look into the future with excitement and a smile on your face, without stress or complications.
- You can easily list priorities for improvement, innovation, and customer satisfaction. More than that, everyone is in agreement about those priorities, no matter who you ask in the company.
- You have no problem fitting the actions that lead to achievement of your company’s long-term priorities in your busy schedule.
- You and your company accomplish major goals easily, consistently.
Call or e-mail me today and put the power of prioritization to work for your company! Click here to send me an e-mail.