Performance Excellence and Quality Improvement Services
- Are you saturated with costs that you need to reduce or cut altogether?
- Is rework, waste and unneeded inventory soaking up your
hopes of profitability and future growth?
- Is your staff short on time and attention due to preventable
problems?
- Is your company building for the future or just floating
by?
If so, then your customers may be taking their business and referrals to your competition more often than you realize. If revenues are dropping, perhaps quite suddenly and you find that employees are regularly dispirited or achieving less after a full day’s effort and time, you need us.
Does the idea of a Full Performance Excellence System intimidate you? But even more than that, does the idea of having strong process management practices appeal to you? A well-designed and implemented lean management system inevitably leads to greater product and service quality, great customer satisfaction and higher profitability.
Over the past fifteen years of working with large and small companies alike, I have answered many questions about how to design and implement full programs of quality improvement, performance excellence and lean management practices. These full-company systems are in place to help companies produce products and services more easily, efficiently, cost-effectively, and profitably.
Questions and concerns I’ve received from clients interested in these services fall into four broad categories:
- I’m not sure if that is something our company could do, even if we wanted to. How will I know where to begin? If it often seems like you’re trying to untangle spaghetti as you try to figure out what the problems and their causes are – much less trying to stop them at their source so you can prevent them in the future – it’s time to rely on experienced help to design and implement a systematic process using proven strategies.
- How can we implement a performance excellence system with all of our existing obligations? For many companies or individuals, TIME is the greatest barrier of all to making desired changes. There never seems to be enough time to solve or prevent problems at their source. Having a foolproof system for overall performance excellence, process improvement and lean management practices will have a tremendous impact on your business, giving you more of the very thing you covet…time.
- That’s just too different from how we do things now. Why fix what’s not broken? Because…and here’s the hard news…it could very well be broken even if you haven’t realized it yet. Without the skills and will to see it through, it could lead to potential disaster. Public relations disaster, financial or legal disaster that could be detrimental to your company’s bottom line. Take firm reins now, rather than fixing things after disaster strikes.
- How do we handle staff resistance? If any of your staff has a resistance to change, they may such things as, “I don’t know how to do this,” “I’m not good at it,” or “I don’t have time.” With our guidance to create and implement a performance excellence or quality improvement system, you’ll handle such resistance completely and effectively.
Are you struggling with these issues? Then read on…
If you had all of the answers, then creating a performance excellence and
quality improvement system would be easy.
Just imagine when…
- You find it easy to develop inspiring plans for creating performance excellence and quality improvement that works naturally and profitably for your business…
- You are met with less resistance to change within your company. In fact, employees thank you for implementing a system that results in better communication, a better work environment, and increased productivity…
- You can naturally guide your team through the highs and lows involved with any major change…
- You become invigorated by the process of change itself…
- You have more time on your schedule to work on planning, implementation, coaching, management, oversight, and improvement.
"Jan was invaluable to us as we hired, trained and launched
a new business process improvement group for our global supply chain
organization. We needed someone with expertise, vision, patience,
persistence, high standards and the ability to create the structure
and processes to get started on our path to world-class performance
in process improvement. Jan was the right person for the job. The
group, and the way it was set up, is one of our real success stories."
- Director, biotech firm
Performance Excellence and Quality Improvement Services
The job of creating and implementing a performance excellence system and
lean management strategy often comes with fear of change. Yet once people
move beyond their fears and become involved, they find the rewards are very
worthwhile. We start with a vision of what will be accomplished, first by
creating a team and methodology. Through training and use of the right tools,
we teach and coach employees to easily achieve greater results.
In the process of making these big but rewarding improvements, companies
discover that they are changing in other ways, with great results. They
discover that performance excellence and quality improvement leads to greater
ease, teamwork, communication and productivity. Suddenly it all becomes very
worthwhile.
What we create, what they achieve, and what they learn in the process
is far beyond what they anticipated.
"What was most useful in the work Jan did was to coach us in process
management, and customer research - collecting data to understand customer
requirements and translate those requirements into process and product specifications.
Using the Baldrige criteria to systematically analyze and build our processes
as a department and as a company was more useful than I expected. Thanks
for streamlining our organization and making it easier to get the right results!"
- VP, biotech Internet firm
Who this service is for…
If you’ve read thus far, you know this service is for you if you’re a senior manager who wants your company, division or department to work synergistically. You want more effective structure, better time management and increased productivity that results in more sales and higher profits.
It’s not for you if…
- Your business operates easily and consistently – delivering excellent performance to customers and employees, alike.
- You are not harnessed by doubt, fear or resistance when it comes to major change. You can easily generate endless streams of practical, actionable ideas to create major improvements.
- You can easily create workable plans for consistent improvement that ensure top quality production of products and services.
- You have abundant time to focus on performance excellence and quality improvement, and the motivation to follow up to make sure it produces the right results.
Are you ready to bring your organization to a new level of success? Click here to send me an e-mail so we can get started taking you to a higher level of achievement and business results.