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A division of an Internet firm had completed a challenging
software development cycle, and wanted to capture "lessons
learned" so the next cycle would be faster and easier, with
better results. My work was to design and facilitate the "post-mortem"
meeting, and capture the results for action planning and process
improvement. At the meeting the team identified strengths and weaknesses
of the development cycle, root causes for problems, and ways they
could eliminate the problems. Finally, the team defined criteria
they would use to select improvement priorities and began to design
a better development process. Improvement goals were set, along
with ownership and due dates for critical actions. I worked with
the group's manager to decide how to use the results to accelerate
process management, and how we would follow up with the group to
enable and ensure that implementation actions were progressing well.
As a result of this work, in the next development cycle, the group
improved definition of customer requirements and translation of
requirements into improved products. In addition, this process and
the follow up actions accelerated the group's process management
skills, and results they were achieving through their primary processes.
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